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Privacy Policy

Last updated: August 23, 2025

1. Introduction

This Privacy Policy explains how AIVid. (“Service”) collects, processes, protects, and shares personal data obtained through its mobile applications and website. The Service is operated by 618Media Dijital Hizmetler Limited Şirketi (“Company”), whose contact details are provided below. Please read this Policy together with our Terms of Service, including Acceptable Use (Content Safety) and Copyright Complaints (DMCA). For help, visit Support.

Company: 618Media Dijital Hizmetler Limited Şirketi

Address: Gaziantep Teknopark, Yamaçtepe, 27000 Şahinbey, Gaziantep, Türkiye

Email: [email protected]

2. Definitions

  • Service: The AIVid. mobile applications and website.
  • Company: 618Media Dijital Hizmetler Limited Şirketi.
  • User: Any individual who uses or performs functional operations within the Service.
  • Personal Data: Any information relating to an identified or identifiable individual.
  • Cookie: A small file placed on the device to store preferences, session info, or telemetry.
  • SDK: Third-party software components used for auth, analytics, payments, attribution, etc.

3. Data We Collect

We collect the following categories of personal data to provide and improve the Service:

  • Registration Data: Name, email address, profile photo, data from federated login (e.g., Google).
  • Account & Usage Data: Actions within the app (e.g., generations, credits used), timestamps, crash/diagnostic logs.
  • Device & Technical Data: Device model/OS, app version, language, IP address, user agent, approximate region.
  • Payment & Transaction Data: Limited billing metadata from payment processors or app stores (e.g., order ID, status, currency); we do not store full card numbers.
  • Content Data: Prompts, uploaded media, generated outputs, and related settings.
  • Communications: Messages sent to Support and your preferences (e.g., marketing opt-ins).

4. Purposes & Legal Bases

We process personal data for the purposes below under these legal bases:

  • Account & Service Delivery (Contract / Legitimate Interests): Authentication, maintaining sessions, processing generations/credits, troubleshooting.
  • Safety, Abuse Prevention & Compliance (Legal Obligation / Legitimate Interests): Fraud detection, enforcing Terms and AUP, responding to lawful requests.
  • Analytics & Performance (Legitimate Interests / Consent where required): Usage metrics, quality improvement, debugging.
  • Marketing & Product Communications (Consent / Legitimate Interests): Feature updates and offers; you can opt out anytime.
  • Payments & Billing (Contract / Legal Obligation): Processing purchases via payment processors or app stores.

5. Third-Party Services & SDKs

We integrate third-party providers to operate the Service. These providers act as independent controllers or processors depending on context. Categories include:

  • Authentication & Identity: e.g., Firebase Auth or similar.
  • Analytics & Attribution: e.g., Google Analytics, Singular.
  • Payments & Subscriptions: Payment processors and/or app stores (e.g., Apple App Store, Google Play) and subscription orchestration (e.g., RevenueCat).
  • Marketing & Events: e.g., privacy-aware event tracking and campaign performance tools.
  • Infrastructure & Hosting: Datacenters/hosting providers for application and storage.

The list of key processors may change over time. For current questions, contact Support.

6. Cookies & Tracking

We use cookies, SDKs, and similar technologies to keep you signed in, secure the Service, measure usage, and (where permitted) personalize content. Types include essential (authentication, security), analytics, and marketing/attribution.

You can manage preferences in your browser or device settings and, where offered, via our cookie controls. Disabling certain cookies may affect functionality.

7. How We Share Data

  • Service Providers/Processors: To operate, secure, and support the Service under contracts and confidentiality.
  • Payment Processors & App Stores: To process purchases, prevent fraud, and handle billing inquiries.
  • Legal & Compliance: To comply with applicable law or valid legal process, or to protect rights, safety, and property.
  • Business Transfers: In connection with mergers, acquisitions, or reorganization.
  • With Your Direction: When you connect third-party accounts or share links/outputs.

We do not sell personal data.

8. Data Retention

We retain personal data only as long as necessary for the purposes above or as required by law. Typical periods include:

  • Account Data: Kept while the account is active; deleted upon verified request.
  • Content & Logs: Operational logs and security records retained up to 5 years unless a longer period is legally required.
  • Analytics: Aggregated/ anonymized data may be stored for trend analysis.

9. Security

We implement technical and organizational measures appropriate to risk (e.g., encryption in transit, access controls, backups). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10. Children’s Privacy

The Service is intended for users 18+. We do not knowingly collect personal data from children under 18. If you believe a child provided data, contact us so we can delete it.

11. International Data Transfers

We host primary data in Germany and may process data in other countries via our providers. Where required, we use safeguards such as Standard Contractual Clauses to protect personal data when transferred across borders.

12. Your Rights (GDPR / KVKK)

Depending on your location, you may have rights to access, rectify, erase, restrict or object to processing, withdraw consent, and request portability. Türkiye residents may also exercise rights under KVKK (e.g., learning whether data is processed, requesting information, correction, deletion, notification to third parties, objecting to results arising from automated processing, and claiming damages).

To exercise your rights, contact [email protected] or submit a request via Support. We may need to verify your identity. You also have the right to lodge a complaint with your local authority (e.g., KVKK in Türkiye or an EU data protection authority).

13. Marketing Choices

You can opt out of marketing emails by using the unsubscribe link in the message or contacting Support. Transactional messages (e.g., receipts, critical notices) will still be sent where necessary.

14. Automated Decisions & Moderation

We may use automated systems to detect abuse, spam, or policy violations and to route support. You can request human review where applicable by contacting Support.

15. Changes to this Policy

We may update this Policy to reflect changes in practices or legal requirements. Material changes will be notified by email and/or in-app/web notice. Continued use after the effective date constitutes acceptance.

16. Contact

Questions or requests regarding privacy: